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You can reset your PIN directly in the Chase app. Go to Card → Manage Card → Change PIN. You'll need to verify your identity using Face ID, fingerprint, or your 6-digit passcode. If you're locked out, visit any Chase ATM with your card.

Instant transfers between Chase accounts are immediate. Transfers to other UK banks using Faster Payments usually arrive within 2 hours but can take up to 1 business day. International SWIFT transfers take 3–5 working days. You can always track a transfer's status in the Transfers tab of your app.

Standard transfer limits are: £25,000 per day for domestic transfers and £10,000 per day for international transfers. You can temporarily increase your limit in the app under Settings → Transfer Limits, subject to identity verification.

To dispute a transaction, open the Chase app, go to Transactions, tap the charge in question, and select Dispute this transaction. You must raise a dispute within 60 days of the transaction date. We aim to resolve disputes within 5 business days and will credit your account provisionally while we investigate.

You can instantly freeze your card in the app: go to Card → tap the freeze toggle. Your card will be blocked for new purchases but recurring payments will continue. Unfreeze it the same way at any time — no need to contact support.

Yes. Chase is authorised and regulated by the FCA and PRA. Your deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person. All data is encrypted using 256-bit AES encryption and we use real-time fraud monitoring 24/7.

To close your account, go to Settings → Account → Close Account in the app. Ensure your balance is £0 before closing. Alternatively, call us on 0800 096 3000 and we can close it over the phone. Outstanding transactions will be settled before final closure.